All

Yes, Greaidea is fully committed to providing comprehensive after-sales service and technical support to ensure long-term satisfaction and reliable product performance for all our partners.We understand that purchasing gas appliances like gas water heaters, gas hobs, and range hoods is not a one-time event but part of a larger business operation that requires reliable backup and technical confidence. That's why our service goes beyond the shipment stage. Technical Support: Our experienced engineers are available to offer remote troubleshooting, installation guidance, and operation training materials. We provide clear installation manuals and product drawings in English or your local language upon request. For new customers, we also offer onboarding support to familiarize your team with our product structure and features. Communication Channels: You can reach our after-sales service team via email, WhatsApp, video call, or our official website inquiry form. We respond within 24 hours on working days and assign a dedicated account manager for key clients to handle technical and order-related inquiries. Market-Specific Adaptation: We also provide assistance on local regulatory adaptation, such as adjusting safety settings, gas type configuration (NG/LPG), and burner control modules to suit different regional standards. For example, we’ve successfully supported clients in EU, Middle East, South America, and CIS regions with customized technical documentation and certifications. Long-Term Partnership Philosophy: At Greaidea, we believe that support builds trust. Our goal is to help your brand grow with confidence in both product quality and backend support. Whether you're launching a new line or expanding an existing one, you can count on us to stand behind every product we manufacture. If you'd like to know more about our after-sales processes or need a sample support plan tailored to your country or distributor network, please feel free to contact us. We're here to assist before, during, and long after delivery.

Yes, Greaidea welcomes global customers to make an appointment for an offline field visit or arrange an online video conference. Whether you want to inspect our production strength in person or learn about our products and processes remotely, we can flexibly arrange it. During the field visit or video conference, you will see our modern production line, strict quality inspection process, corporate showroom display and sample explanation. We will also arrange a professional team to explain the structure, performance and customization options of products such as gas hobs, gas water heaters, and range hoods to help you have a deeper understanding of our capabilities and product advantages. Even if it is not convenient for you to visit, you can also get a full understanding of the operation of our factory through high-definition real-time video. Feel free to contact us at any time to make an appointment for a visit or video to see the factory, so that we can establish full understanding and trust before cooperation.

You can browse some of our successful cases on the OEM & ODM page of our official website. Greaidea has built long-term partnerships with more than 50 reputable brands worldwide, ranging from established appliance importers to regional supermarket chains and private label operators. Our gas hobs, gas water heaters, and range hoods have been successfully exported to over 30 countries, including key markets in Europe, South America, the Middle East, Southeast Asia, and CIS countries such as Russia and Kazakhstan. Our products have entered renowned retail channels, Greaidea provided full-service OEM/ODM support—from technical design, prototype development, and panel customization to packaging localization and regulatory certification. Each successful case reflects not only our strong production and R&D capabilities, but also our deep understanding of regional market preferences and compliance standards. If you are looking to develop your own line or expand your current catalog, we are confident that our previous experience can provide valuable reference and confidence. Feel free to contact us for detailed case studies, product customization samples, or to schedule a 1-on-1 consultation with our sales and engineering team. We look forward to exploring more opportunities with you. Email: sales@greaidea.com

Our main products are gas hob, water heater and range hood. As an ODM&OEM leader with more than 20 years of experience in the industry, we are committed to providing high-quality, high-performance kitchen appliance solutions to customers around the world. We not only have a strong R&D team that constantly introduces new products, but also have a strict quality control system to ensure that every product shipped meets international standards. Our production base is equipped with advanced production lines and testing equipment. From raw material procurement to finished product delivery, strict quality control is implemented in every link. We have established long-term and stable cooperative relationships with many internationally renowned brands, providing them with customized products and services. Our professional capabilities and service quality have been unanimously recognized by our partners.We firmly believe that through our efforts, we can help customers enhance their brand value and jointly promote the development of the kitchen appliance industry.

Yes, we have 20 years of experience in working with key customers, such as Wal Mart, Electrolux, CATA, TEKA and Westinghouse. We deeply understand the strict requirements of large enterprises for supply chain management, product quality control, innovative research and development, and customer service. Our cooperation experience covers the entire business cycle from product development to market promotion. In the production process, we strictly follow the international quality management system standards to ensure that every product can meet the high standard requirements of our major customers.We believe that these valuable experiences in working with large companies will provide a solid foundation for our cooperation with your company. We look forward to integrating our professional knowledge, service philosophy, and innovation capabilities into our cooperation with your company, jointly exploring the market and creating greater commercial value. We warmly welcome your company to become our partner and look forward to working together to create a better future.

Product warranty refers to the quality assurance service provided by the manufacturer or seller for the product within a certain period of time. We offer a two-year warranty on product quality and workmanship. This means that under warranty, if the product has any defects originating from the raw materials or the production process fails due to workmanship issues, we will provide repair or replacement services. Regardless of whether the product is under warranty or not, our company's culture has always been to proactively resolve all customer issues and is committed to providing an excellent service experience to every customer and ensuring everyone is satisfied with our solutions. We firmly believe that through our unremitting efforts and adherence to our customer commitments, we can build the trust and loyalty of our customers. Our goal is to establish long-term cooperative relationships with our customers and let them continue to provide high-quality products and excellent services. Our brand becomes the first choice among customers.

Our products can meet the requirements of international product certifications, such as CE, UL, Rohs, Reach, CESMEC, EAC, NOM, SGS, AGA, SNI, Inmetro, SEC, CSA, etc. We understand the importance of product certification and test reports to ensure product quality and customer trust. Therefore, our products not only comply with the basic standards in the industry, but also successfully passed a number of internationally authoritative product certifications and test reports. These certifications and tests ensure that our products meet or exceed international standards in terms of quality, safety and environmental protection. The strict requirements of the market.These certifications and test reports are important manifestations of our product quality assurance, which not only provide customers with the confidence to purchase our products, but also win us competitiveness in the global market. We are always committed to ensuring that our products meet strict certification standards through continuous quality improvement and innovation.

Our most commonly used payment term is a 30% T/T (Telegraphic Transfer) deposit at the time of order confirmation, with the remaining 70% balance paid before shipment. This term offers a balanced approach that benefits both parties and ensures a secure transaction.We also accept B/L at sight as a payment method for certain transactions. This is often used in international trade and provides an additional layer of security for the buyer.Another payment term we accept is the Letter of Credit (L/C). This is a more formal payment mechanism, often used in international trade. It is a secure and widely recognized way of making payments.Finally, we offer Open Account (OA) payment terms for our VIP customers. Open Account payment is the most flexible and advantageous payment method we provide, and it is extended only to long-term customers who meet our criteria.We understand that different customers have different needs when it comes to payment terms, and we are committed to providing flexible options that work for both parties. Our standard payment terms, such as the 30% deposit and 70% balance, provide security and a straightforward method of transaction. For larger or more complex transactions, we offer B/L at sight and Letter of Credit options, which provide additional layers of protection. Lastly, for our long-term, high-value customers, we offer the highly flexible Open Account payment terms, strengthening our relationship and allowing for smoother transactions. Should you have any further questions or need clarification on any of our payment terms, please feel free to reach out. We look forward to continuing our partnership and ensuring that our payment process aligns with your business needs.

Yes, we do set a minimum order quantity, this is to ensure that our production efficiency and cost control can meet the needs of the international market, which can help us maintain the quality service and competitiveness of our products. If you would like more specific information about minimum order quantities, including possible flexibility and specific requirements for different products, please feel free to ask us. Our sales staff will contact you as soon as possible after receiving your inquiry to discuss your order needs and our minimum order policy in detail in order to find the most suitable cooperation plan for you. We are committed to providing each customer with a tailor-made solution, ensuring your order meets your business needs while also meeting our production standards. We believe that through the joint efforts and communication of both parties, we can establish a long-term and stable cooperative relationship. Please feel free to contact us,let us start a new chapter of cooperation together!

Our pricing system is carefully designed to suit the needs and budgets of different customers and may vary based on different product specifications, features and designs. To ensure you can find the product that best suits your needs, we have carefully crafted our Product page.Please visit our "PRODUCT" page to select the properties you need and submit, our professional sales staff will contact you within 24 hours.If you need ODM services, we have more than 20 experienced employees and a team of advanced equipment and skilled engineers who will work closely with you to provide you with one-stop service from product concept to final production.We believe that through our professional services and unremitting efforts, we will be able to create products that both meet your needs and are market competitive.We adhere to the customer-centered principle to ensure that your needs are met and provide you with the highest quality products and the most considerate services. Choosing us means choosing quality and professionalism. We look forward to cooperating with you and let's create a better future together!