FAQs
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Product FAQs
Trade FAQs

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What is your main product?

Our main products are gas hob, water heater and range hood. As an ODM&OEM leader with more than 20 years of experience in the industry, we are committed to providing high-quality, high-performance kitchen appliance solutions to customers around the world. We not only have a strong R&D team that constantly introduces new products, but also have a strict quality control system to ensure that every product shipped meets international standards. Our production base is equipped with advanced production lines and testing equipment. From raw material procurement to finished product delivery, strict quality control is implemented in every link. We have established long-term and stable cooperative relationships with many internationally renowned brands, providing them with customized products and services. Our professional capabilities and service quality have been unanimously recognized by our partners.We firmly believe that through our efforts, we can help customers enhance their brand value and jointly promote the development of the kitchen appliance industry.

We are one of Top 5 brand in our local market, do you have any experience in doing business with big

Yes, we have 20 years of experience in working with key customers, such as Wal Mart, Electrolux, CATA, TEKA and Westinghouse. We deeply understand the strict requirements of large enterprises for supply chain management, product quality control, innovative research and development, and customer service. Our cooperation experience covers the entire business cycle from product development to market promotion. In the production process, we strictly follow the international quality management system standards to ensure that every product can meet the high standard requirements of our major customers.We believe that these valuable experiences in working with large companies will provide a solid foundation for our cooperation with your company. We look forward to integrating our professional knowledge, service philosophy, and innovation capabilities into our cooperation with your company, jointly exploring the market and creating greater commercial value. We warmly welcome your company to become our partner and look forward to working together to create a better future.

What is the product warranty?

Product warranty refers to the quality assurance service provided by the manufacturer or seller for the product within a certain period of time. We offer a two-year warranty on product quality and workmanship. This means that under warranty, if the product has any defects originating from the raw materials or the production process fails due to workmanship issues, we will provide repair or replacement services. Regardless of whether the product is under warranty or not, our company's culture has always been to proactively resolve all customer issues and is committed to providing an excellent service experience to every customer and ensuring everyone is satisfied with our solutions. We firmly believe that through our unremitting efforts and adherence to our customer commitments, we can build the trust and loyalty of our customers. Our goal is to establish long-term cooperative relationships with our customers and let them continue to provide high-quality products and excellent services. Our brand becomes the first choice among customers.

Does your product pass any certificate or test report?

Our products can meet the requirements of international product certifications, such as CE, UL, Rohs, Reach, CESMEC, EAC, NOM, SGS, AGA, SNI, Inmetro, SEC, CSA, etc. We understand the importance of product certification and test reports to ensure product quality and customer trust. Therefore, our products not only comply with the basic standards in the industry, but also successfully passed a number of internationally authoritative product certifications and test reports. These certifications and tests ensure that our products meet or exceed international standards in terms of quality, safety and environmental protection. The strict requirements of the market.These certifications and test reports are important manifestations of our product quality assurance, which not only provide customers with the confidence to purchase our products, but also win us competitiveness in the global market. We are always committed to ensuring that our products meet strict certification standards through continuous quality improvement and innovation.

What is your payment terms?

Our most commonly used payment term is a 30% T/T (Telegraphic Transfer) deposit at the time of order confirmation, with the remaining 70% balance paid before shipment. This term offers a balanced approach that benefits both parties and ensures a secure transaction.We also accept B/L at sight as a payment method for certain transactions. This is often used in international trade and provides an additional layer of security for the buyer.Another payment term we accept is the Letter of Credit (L/C). This is a more formal payment mechanism, often used in international trade. It is a secure and widely recognized way of making payments.Finally, we offer Open Account (OA) payment terms for our VIP customers. Open Account payment is the most flexible and advantageous payment method we provide, and it is extended only to long-term customers who meet our criteria.We understand that different customers have different needs when it comes to payment terms, and we are committed to providing flexible options that work for both parties. Our standard payment terms, such as the 30% deposit and 70% balance, provide security and a straightforward method of transaction. For larger or more complex transactions, we offer B/L at sight and Letter of Credit options, which provide additional layers of protection. Lastly, for our long-term, high-value customers, we offer the highly flexible Open Account payment terms, strengthening our relationship and allowing for smoother transactions. Should you have any further questions or need clarification on any of our payment terms, please feel free to reach out. We look forward to continuing our partnership and ensuring that our payment process aligns with your business needs.

Do you have a minimum order quantity?

Yes, we do set a minimum order quantity, this is to ensure that our production efficiency and cost control can meet the needs of the international market, which can help us maintain the quality service and competitiveness of our products. If you would like more specific information about minimum order quantities, including possible flexibility and specific requirements for different products, please feel free to ask us. Our sales staff will contact you as soon as possible after receiving your inquiry to discuss your order needs and our minimum order policy in detail in order to find the most suitable cooperation plan for you. We are committed to providing each customer with a tailor-made solution, ensuring your order meets your business needs while also meeting our production standards. We believe that through the joint efforts and communication of both parties, we can establish a long-term and stable cooperative relationship. Please feel free to contact us,let us start a new chapter of cooperation together!

What are your prices?

Our pricing system is carefully designed to suit the needs and budgets of different customers and may vary based on different product specifications, features and designs. To ensure you can find the product that best suits your needs, we have carefully crafted our Product page.Please visit our "PRODUCT" page to select the properties you need and submit, our professional sales staff will contact you within 24 hours.If you need ODM services, we have more than 20 experienced employees and a team of advanced equipment and skilled engineers who will work closely with you to provide you with one-stop service from product concept to final production.We believe that through our professional services and unremitting efforts, we will be able to create products that both meet your needs and are market competitive.We adhere to the customer-centered principle to ensure that your needs are met and provide you with the highest quality products and the most considerate services. Choosing us means choosing quality and professionalism. We look forward to cooperating with you and let's create a better future together!