What is the product warranty?

A product warranty is a guarantee provided by the manufacturer or seller that the product is of good quality for a specified period of time.

Greaidea offers a five-year warranty on our gas water heaters, and a two-year warranty on other products. This means that during the warranty period, if the product is defective due to material or workmanship issues, we will repair or replace it.

Regardless of whether the product is under warranty or not, we uphold a culture of proactively resolving all customer issues, striving to provide an excellent service experience and ensuring every customer is satisfied with our solutions.

We firmly believe that through unwavering effort and unwavering commitment to our customers, we can earn their trust and loyalty. Our goal is to build long-term relationships with our customers and ensure they consistently provide high-quality products and exceptional service. Our goal is to become our customers' preferred brand.