Service & Support

Yes, Greaidea is fully committed to providing comprehensive after-sales service and technical support to ensure long-term satisfaction and reliable product performance for all our partners.We understand that bulking purchase gas appliances is not a one-time event but part of a larger business operation that requires reliable backup and technical confidence. That's why our service goes beyond the shipment stage. Comprehensive Technical Support Our technical support team is ready to assist you with: Remote TroubleshootingIf you encounter any issues, our experienced engineers are available for quick remote assistance. Whether it's a minor issue or a complex problem, we are here to help. Installation GuidanceWe provide detailed, easy-to-follow installation manuals and guidance. These resources are available in English or your local language upon request. Operation TrainingOur engineers can provide operational training to your team, ensuring they are familiar with the product structure, features, and maintenance procedures. Local Market Adaptation and Customization We recognize that each market has its own unique needs. Greaidea provides tailored solutions to address local regulations and requirements. Some of the support we offer includes:Market-Specific Product CustomizationWe help you adapt gas appliance configurations for different fuel types (NG/LPG) and adjust product settings to meet local safety and regulatory standards. Compliance and Certification AssistanceWe provide the necessary technical docum ntation and certifications to help you meet local compliance requirements in regions such as the EU, Middle East, South America, and the CIS regions. Our Long-Term Commitment to Support At Greaidea, we believe that exceptional after-sales service builds trust and long-term partnerships. Our technical support goes beyond fixing issues; we aim to empower you and your customers by providing: Ongoing Product SupportWhether you're launching a new product line or expanding your range, we're here to ensure your products perform as expected. Tailored Support PlansWe can develop customized support plans to match your market and distribution network, ensuring smooth product deployment and customer satisfaction. Our goal is to support your growth and success, from product design and manufacturing to post-sale assistance and problem resolution. If you'd like to learn more about Greaidea's after-sales processes, request a customized ODM&OEM sample support plan for your country, or have any other questions, feel free to contact us. Our team is here to assist you before, during, and long after delivery.  Email: sales@greaidea.com Whatsapp: +8613380263203

Yes. Greaidea Has Long-Term OEM & ODM Experience with Leading Global BrandsGreaidea has 25 years of experience working with top-tier and market-leading brands across multiple regions. Our cooperation history includes internationally recognized companies such as Walmart, Electrolux, CATA, TEKA, and Westinghouse, all of which operate under strict supplier evaluation systems and high compliance standards. We understand that established brands require more than manufacturing capacity—they require reliability, confidentiality, consistency, and strategic alignment. What Large Brands Expect — and How We Deliver Through years of collaboration with major brands, we have built mature systems that meet the real operational needs of large enterprises: Structured product development workflows From concept validation, performance benchmarking, to mass-production readiness, ensuring stable transition from R&D to market launch. Strict quality and process control Compliance with international quality management systems, multi-stage inspection protocols, and traceable production records to reduce defect rates and after-sales risk. Scalable and stable supply chain management Designed to support high-volume, long-term orders without compromising delivery reliability or product consistency. Professional OEM & ODM customization Including burner power configuration, safety systems (FFD, ignition protection), material selection, panel design, control interfaces, and market-specific compliance requirements. Experience Across the Full Business Cycle Our cooperation with leading brands goes beyond manufacturing. We support partners throughout the entire product lifecycle, including: Market-oriented product planning Engineering optimization based on local regulations and user habits Certification coordination for different regions Long-term model iteration and cost-performance optimization This approach helps large brands protect brand reputation, reduce operational risk, and maintain competitiveness across multiple product generations. If you are evaluating manufacturing partners who can support your brand's next stage of growth while protecting existing market leadership, we welcome an in-depth discussion. Contact Greaidea Email: sales@greaidea.com